digital ocean charged 5$ twice but my payment method not get verified.

i create an account and submit my card information. there was a text “We won’t charge your card.” but they charged twice. they took 10$ usd but my account still i need to verify my payment method. i dont know how much i need to pay for single verification. i text to support but no answer at all. they took my money and they dont allow me. my customer waiting im waiting but digital ocean not answering anything. digitalocean fukk me real good this time.

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Bobby Iliev
Site Moderator
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February 26, 2022

Hey @hseyin-gocer,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Please reach out to our amazing support team who will be more than happy to assist you with your account issue! :)

Hope that helps!

- Bobby.