Question

Droplet SSH Access denied - tried all since two hours

Hi,

i am desperate. I can’t access my droplet either with SSH keys or without. It works from the Droplet Console but it never worked with Putty. I followed many tutorials.

From what i have read this should work:

  • Reset root password
  • Connect with Putty to the Droplets IP address
  • Use root as user and the new emailed password

But still Access denied. What can i do wrong here? PermitRootLogin is set to yes

Anybody a solution? I need to backup some files urgently.

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alexdo
Site Moderator
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• November 7, 2022

Hello there,

You can also check this tutorial where you can find steps on how to enable the password authentication on your droplet

https://www.digitalocean.com/community/questions/how-to-enable-password-authentication-on-server-digital-ocean

Regards

Yiannis Skarparis • November 7, 2022

Since you can access your droplet via the Droplet Console. I assume you haven’t installed OpenSSH.

What output you get when running the following?

sudo ufw status

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KFSys
Site Moderator
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• November 6, 2022

Hi @quinnhunt1981,

You get Access Denied as by default SSH Access with Password is denied. You need to enable PasswordAuthenitcation in your /etc/ssh/sshd_config and then restart the sshd service:

  1. service sshd restart

Now, in order to enter your Droplet, you’ll need to use the Recovery Console:

https://docs.digitalocean.com/products/droplets/how-to/recovery/recovery-console/