Droplet SSH Access denied - tried all since two hours


i am desperate. I can’t access my droplet either with SSH keys or without. It works from the Droplet Console but it never worked with Putty. I followed many tutorials.

From what i have read this should work:

  • Reset root password
  • Connect with Putty to the Droplets IP address
  • Use root as user and the new emailed password

But still Access denied. What can i do wrong here? PermitRootLogin is set to yes

Anybody a solution? I need to backup some files urgently.

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Site Moderator
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November 7, 2022

Hello there,

You can also check this tutorial where you can find steps on how to enable the password authentication on your droplet


Since you can access your droplet via the Droplet Console. I assume you haven’t installed OpenSSH.

What output you get when running the following?

sudo ufw status
Site Moderator
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November 6, 2022

Hi @quinnhunt1981,

You get Access Denied as by default SSH Access with Password is denied. You need to enable PasswordAuthenitcation in your /etc/ssh/sshd_config and then restart the sshd service:

  1. service sshd restart

Now, in order to enter your Droplet, you’ll need to use the Recovery Console:

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