Hi, i am desperate. I can’t access my droplet either with SSH keys or without. It works from the Droplet Console but it never worked with Putty. I followed many tutorials. From what i have read this should work: Reset root password Connect with Putty to the Droplets IP address Use root as user and the new emailed password But still Access denied. What can i do wrong here?PermitRootLogin is set to yes Anybody a solution? I need to backup some files urgently.

DigitalOcean

Featured AI Products
Compute
Build, deploy, and scale cloud compute resources
Containers and Images
Safely store and manage containers and backups
Managed Databases
Fully managed resources running popular database engines
Management and Dev Tools
Control infrastructure and gather insights
Networking
Secure and control traffic to apps
Security
Help protect your account and resources with these security features
Storage
Store and access any amount of data reliably in the cloud
Browse all products
AI/ML
CMS
Data and IoT
Developer Tools
Gaming and Media
Hosting
Security and Networking
Startups and SMBs
Web and App Platforms
See all solutions
Community
Documentation
Developer Tools
Get Involved
Utilities and Help
Become a Partner
Marketplace
Pricing

- Community
- DigitalOcean
- Community
- DigitalOcean

- Community
- DigitalOcean
- Community
- DigitalOcean

Question

Droplet SSH Access denied - tried all since two hours

Posted on November 6, 2022

DigitalOcean Droplets

By quinnhunt1981

Hi,

i am desperate. I can’t access my droplet either with SSH keys or without. It works from the Droplet Console but it never worked with Putty. I followed many tutorials.

From what i have read this should work:

Reset root password
Connect with Putty to the Droplets IP address
Use root as user and the new emailed password

But still Access denied. What can i do wrong here? PermitRootLogin is set to yes

Anybody a solution? I need to backup some files urgently.

This textbox defaults to using Markdown to format your answer.

You can type !ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

KFSys

November 6, 2022

Hi @quinnhunt1981,

You get Access Denied as by default SSH Access with Password is denied. You need to enable PasswordAuthenitcation in your /etc/ssh/sshd_config and then restart the sshd service:

service sshd restart

Now, in order to enter your Droplet, you’ll need to use the Recovery Console:

https://docs.digitalocean.com/products/droplets/how-to/recovery/recovery-console/

Yiannis Skarparis

November 7, 2022

Since you can access your droplet via the Droplet Console. I assume you haven’t installed OpenSSH.

What output you get when running the following?

sudo ufw status

alexdo

November 7, 2022

Hello there,

You can also check this tutorial where you can find steps on how to enable the password authentication on your droplet

https://www.digitalocean.com/community/questions/how-to-enable-password-authentication-on-server-digital-ocean

Regards

The developer cloud

Scale up as you grow — whether you're running one virtual machine or ten thousand.

View all products

Start building today

From GPU-powered inference and Kubernetes to managed databases and storage, get everything you need to build, scale, and deploy intelligent applications.