Question

E-mail in Cpanel is not working but site is on Digital Ocean

Hi guys,

so as I set up probably stupid question about my problem but if you can help me I’m going to be grateful.

So I created droplets on the digital ocean and set up my domain NS(1,2,3) record to DigitalOcean my website is working but my emails are not.

I have my domain on my other server as an add-on domain. Before migrating to Digital Ocean everything was working but now my Thunderbird can’t connect to the mail server.

What did I do (probably wrong)?

  1. On the GoDaddy setup nameserver to point to the digital ocean

  2. In the Digital Ocean I set up next:

A record (mail.mydomain) that is direct to IP address that I got from my hosting company

A record (mydomain) is also copied from the Cpanel of my hosting provider

one more A record is the same as this record above (don’t ask me way)

  1. In the Cpanel of my hosting provider I think that I didn’t change anything

thank you in advance for all fo your answers

Regards,

Submit an answer
Answer a question...

This textbox defaults to using Markdown to format your answer.

You can type !ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!

Sign In or Sign Up to Answer

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

alexdo
Site Moderator
Site Moderator badge
• April 22, 2022

Hello there,

Keep in mind that DNS changes might some time in order to update. You can use our DNS tool to check if the records are configured properly:

https://www.digitalocean.com/community/tools/dns

Hope that this helps!

KFSys
Site Moderator
Site Moderator badge
• April 22, 2022

Hi @marinivandic,

Let me know if I got it correctly. Your DNS is the only thing being controlled in DigitalOcean and your e-mails/MX record should be pointing to your previous hosting as well as your root A record?

Or, have you migrated your website over to DigitalOcean and have pointed it in that direction? I’m asking as depending on the answer, the situation will be different.

Want to learn more? Join the DigitalOcean Community!

Join our DigitalOcean community of over a million developers for free! Get help and share knowledge in Q&A, subscribe to topics of interest, and get courses and tools that will help you grow as a developer and scale your project or business.

Sign up now