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Error "Amount exceeds allowed charge amount" No response from Support

Posted on June 2, 2026

When i make a manual payment shows error “Amount exceeds allowed charge amount of -186.94”

And on second account when i make a payment shows error: “Oops, something went wrong.”

Support is not answering, ticket number: #12342410



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Hi there,

Did you get any update on ticket #12342410? If not, let me know and I can flag it internally to make sure it gets picked up.

I have a similar problem, but support didn’t respond. Ticket number 12398045

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