Report this

What is the reason for this report?

No response on ticket 12254625. Unable to pay.

Posted on May 22, 2026

Hello,

Yesterday I placed a ticket #12254625 about payment issue but still no answer.

Every time I try to pay I got “Ooops, something went wrong” or now “Amount exceeds allowed charge amount of -xx.xx”.

I tried card, PayPal, Apple Pay - nothing works.

Can anyone help or should I look for alternative VPS hosting with better support?



This textbox defaults to using Markdown to format your answer.

You can type !ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

Hey @btframework,

I have asked the DigitalOcean support team to check-in on your ticket.

Hope that helps!

The developer cloud

Scale up as you grow — whether you're running one virtual machine or ten thousand.

Start building today

From GPU-powered inference and Kubernetes to managed databases and storage, get everything you need to build, scale, and deploy intelligent applications.

Dark mode is coming soon.