I am trying to purchase vm but when I hover over the selection I see this message
“The size is currently restricted. Please open a ticket to verify your account.”

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2 answers

Hey @kams77,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Please reach out to our amazing support team who will be more than happy to assist you with your account issue! :)

https://www.digitalocean.com/company/contact/#support

Hope that helps!
- Matt.

  • Hi I met the same issue and couldn’t solve it till now. The link you provided only allows me to open another ticket which is not useful. I’m wondering how I can contact the support team directly.

    I believe this is a problem that can be solved without providing personal account information. It would be helpful if you can provide a solution publicly to help more people.

    Thank you!

As mentioned in that note, I have raised a ticket (Tkt. No. #03662975) from my account, but still no response from the support team.

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