Question

how do I verify my account

I am trying to purchase vm but when I hover over the selection I see this message “The size is currently restricted. Please open a ticket to verify your account.”

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As mentioned in that note, I have raised a ticket (Tkt. No. #03662975) from my account, but still no response from the support team.

Hey @kams77,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Please reach out to our amazing support team who will be more than happy to assist you with your account issue! :)

https://www.digitalocean.com/company/contact/#support

Hope that helps! - Matt.