HOW LONG DOES IT TAKE MY ACCOUNT TO BE RESTORED AFTER PAYING MY DUES?

July 23, 2018 404 views
Billing CentOS

MY ACCOUNT WAS SUSPENDED THIS MORNING, I MADE PAYMENT FOR THE TOTAL AND ADDED MORE BUT STILL COULDN'T ACCESS MY ACCOUNT. MY DROPLETS ARE STILL ACTIVE. WHY IS MY ACCOUNT STILL DOWN?

1 Answer

Hello friend!

If your account is suspended due to nonpayment (21 days after due date is when this occurs), your droplets are powered down as a part of that process. This is in hopes of alerting you of the situation if other contact methods have failed. In this case, once you pay, you will need to power your droplets back on as desired. We're always here if you need anything as well :)

Kind Regards,
Jarland

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