By Aydin Orhan
My account was blocked after setting up MFA and confirming my account via bank card.
I have been getting emails about my free credits and MFA confirmation, while the admin console has been blocked. I can’t submit a ticket while logged in, the public ticket form states a ticket will be emailed shortly but hasn’t arrived around 12 hours later.
I sent an email to contact@digitalocean.com and support@digitalocean.com. I also contacted them via social media. I’ve included professional social accounts in my contact attempts.
I understand caution being applied to new accounts, but not being able to confirm that I have even contacted support is not acceptable, and I no longer want to proceed with this service.
How do I request deletion of my account without access to the console?
This textbox defaults to using Markdown to format your answer.
You can type !ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!
Hey,
The best thing to do in such cases is to reach out to the DigitalOcean support team via the link here:
I believe that there was an issue over the weekend but should be all sorted out now. If you have a ticket id, feel free to share it here as well.
If you can’t access the ticketing system you can sue the form here instead:
Become a contributor for community
Get paid to write technical tutorials and select a tech-focused charity to receive a matching donation.
DigitalOcean Documentation
Full documentation for every DigitalOcean product.
Resources for startups and SMBs
The Wave has everything you need to know about building a business, from raising funding to marketing your product.
The developer cloud
Scale up as you grow — whether you're running one virtual machine or ten thousand.
Get started for free
Sign up and get $200 in credit for your first 60 days with DigitalOcean.*
*This promotional offer applies to new accounts only.