Report this

What is the reason for this report?

how to get back my deleted account and droplets

Posted on October 1, 2016

hi please help me how to get back my deleted account and droplets for my bestcdlpracticetest.com . also i cannot access my account to digitalocean account at alihamini@yahoo.com



This textbox defaults to using Markdown to format your answer.

You can type !ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

Is there any way to retrieve a droplet from an account that was closed?

There isn’t technically a “deleted” state for an account on DigitalOcean. An account can be deactivated or it can be deactivated and purged. A purged account also has all personal details removed from it (we store a 1 way hash of the email address and other details to prevent fraud).

In either case, deactivating an account kicks off a process to delete any content still existing on our systems. Snapshots and backup images may survive for a short window of time but usually not for more than 24 hours.

Since it is not possible to deactivate an account with active droplets you would have had to have deleted your droplet(s) prior to deactivating the account. Deleted droplets cannot be recovered if you do not have a backup or snapshot image available

The developer cloud

Scale up as you grow — whether you're running one virtual machine or ten thousand.

Get started for free

Sign up and get $200 in credit for your first 60 days with DigitalOcean.*

*This promotional offer applies to new accounts only.