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How to unlock account (Account Locked)

Posted on February 23, 2021

Hello.

I have tried to open an account for my company and I immediately got my account locked.

The support is not answering my ticket. Is there a way to prove that it is a non-fraudulent account?



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As an addition to the above message: this is related to Ticket #4477709.

Hey @sellanced,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

I have asked our amazing support team to check-in on your ticket. They will be able to help you further where we cannot! :)

Hope that helps! - Matt.

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