I have overdue my billing for 8 days and my website is still down its been 20 days I couldnt solve this issue.

Posted October 20, 2018 989 views
BillingUbuntu 16.04

My droplet shows green light but i couldnt connect to my droplet using ssh. Does anyone had the same issue? The support team is not replying me for two weeks. Please help me someone :(.

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1 answer

Hey friend!

There shouldn’t be a reason for support to not reply for two weeks. Are you sure you have a ticket open? Did you get an autoreply back with the ticket ID in it? Happy to look into it for you. If it’s a ticket with our Trust & Safety team, and a case where we shut down your droplet temporarily for being abused (DDOS, spam, phishing, etc) then that may require a longer wait time, and spinning up a new droplet is not the worst idea either (because that would mean yours has been compromised and that is not easy to simply undo).

To note, a past due balance for 8 days will not cause us to take any action against your droplet just yet.


  • Thank you for reply Jarland,
    My droplet was shutdown temporary for being abused because of phishing. How much time I should be wait? Its been 20 days already.