There shouldn’t be a reason for support to not reply for two weeks. Are you sure you have a ticket open? Did you get an autoreply back with the ticket ID in it? Happy to look into it for you. If it’s a ticket with our Trust & Safety team, and a case where we shut down your droplet temporarily for being abused (DDOS, spam, phishing, etc) then that may require a longer wait time, and spinning up a new droplet is not the worst idea either (because that would mean yours has been compromised and that is not easy to simply undo).
To note, a past due balance for 8 days will not cause us to take any action against your droplet just yet.