tconroy
By:
tconroy

Just got a GitHub Student Developer Pack promo code, how do I add it to my existing account?

April 9, 2015 9.3k views
DigitalOcean

Hello,

I originally registered on Digital Ocean through a referral link and received a small amount of credit. Then, I was approved for the GitHub Student Developer pack, which contains an additional promo credit for Digital Ocean.

How can I apply the Student Developer Pack promo code? When I attempt to insert it into the promo code input on my profile page, it says the code is incorrect and not available for my account at this time. It seems silly that I will have to create an entirely new account just because I had a digital ocean account prior to getting the student developer pack.

8 comments
  • Creating a new account should lead to an immediate ban of both your new and current account. The correct way to resolve this is not to violate the ToS but rather to contact support directly, via a support ticket or contact@digitalocean.com.

  • Note that having said this, I would assume the outcome to be negative anyway because the promo on Github is specifically targeted at new DigitalOcean users.

  • @gp+digitalocean I've submitted a ticket through the support system and am awaiting a reply. It seems silly though because I am still a student and so feel the promo code should apply.

  • Cool. Hopefully the reply is soon.

    Unfortunately, you've read the promotion page incorrectly.

    The Github Promo applies to you because you are a student. That is correct.

    As part of what applies to you, there is $100 in platform credit for new users of DigitalOcean.

    So if you are a student Github user, and a new user of DigitalOcean, then yes you should get the credit.

  • did you solve the problem? I'm having the same issue

  • I just got my github student developer pack and I had the exact same problem.
    Technical support kindly told me that I cannot get my 50$ credit just because I am not a new user which indeed feels very stupid. I wish that this policy is changed because it does not make any sense, especially given the context of the github student developer pack.

  • Hey all, just a followup, GitHub + DigitalOcean simply refused to honor the credit. A shame, it really has made me want to move away from DigitalOcean for kind of shafting a customer over a measly thing they were giving out for free. I could just create a new account but I chose not to violate the ToS, I wish they'd have just honored my coupon but alas they refused.

    So note to all, use the coupon before registering at digital ocean or else you'll be screwed like me. :)

  • Just a followup, nobody got screwed. People who are eligible for the promotion can still ticket support and claim their credit.

2 Answers

This question was answered by @gparent:

Creating a new account should lead to an immediate ban of both your new and current account. The correct way to resolve this is not to violate the ToS but rather to contact support directly, via a support ticket or contact@digitalocean.com.

View the original comment

Recent Update- I was following this question as I was in same situation (Received GitHub pack but already had an account with DO) So, I followed @ryanpq & @gparent advice and did contact DO support team by generating a ticket And I'm really glad I did that!
They helped me real quick & fortunately, I got my $50 credits in addition to the credits I already had in my account :)

DO's support team sure is Amazing! I'm really thankful to them.

Have another answer? Share your knowledge.