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Login verification code never arrives in email inbox. Locked out of account now.

Posted on February 2, 2020

My client had an issue with his account which was solved, but now he can’t get back into his account because the verification code needed to log in never arrives.

We need his servers turned back on as it’s been turned off since Friday. Can anyone from Digital Support help out?

Thanks

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Andy Hattemer

June 17, 2020

Pinned Answer

Here is a documentation page: Help with DigitalOcean Verification Codes :: Account Troubleshooting and FAQs

Listing common troubleshooting recommendations for situations where you are trying to log in, but cannot due to device verification issues.

If none of these work, open an external support ticket here: https://www.digitalocean.com/company/contact/support/

Luxin Zhang

February 3, 2020

Hello NineToTheUniverse,

I think you can suggest your client to check his or her mail dustbin,to find whether the mail with verification code is in that,and ask the ISP for if they has listed DigitalOcean into blacklist.Otherwise,you should go to cloudsupport.digitalocean.com to provide more detail and wait for the team’s help.

Have a nice day.

Shiroka

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