Report this

What is the reason for this report?

Multiple Accounts connected to a single Card: All Invoices related to Accounts shows no dues. But am Getting charged an amount monthly

Posted on July 5, 2021

I have multiple digital oceans accounts connected to a single Credit Card. There are no dues in each account to date. But during the last two months am getting charged (8$/month) from the digital ocean, while the invoice of my accounts shows no Dues (under billing section of DO account). So, I need to know how am getting extra charged, and which account is utilizing the money. I already submitted a ‘ticket’ related to this. How can I contact the digital ocean team by a call?

I need to find out Which account (email id) is using the payment? Most importantly am not getting any notification emails from the Digital ocean team, while am getting charged. Or how can I find how many Digital ocean accounts are really attached to the credit card?

Thanks,



This textbox defaults to using Markdown to format your answer.

You can type !ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

Hey @Miltek,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Please reach out to our amazing support team who will be more than happy to assist you with your account issue! :)

https://www.digitalocean.com/support/

Hope that helps! - Bobby.

The developer cloud

Scale up as you grow — whether you're running one virtual machine or ten thousand.

Get started for free

Sign up and get $200 in credit for your first 60 days with DigitalOcean.*

*This promotional offer applies to new accounts only.