Report this

What is the reason for this report?

My droplet and account balance have disappeared from my control panel.

Posted on September 14, 2014

I know I have a droplet, its been set up as a web server for about a year. Last month I put $25 on my account.

This morning I noticed that the website was un reachable via my browser, I can ping my server it, I can ftp to it, but when I log into my digitalocean account, it says I have no balance and no droplets.



This textbox defaults to using Markdown to format your answer.

You can type !ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

Hi!

This site is for community based support and discussion. We don’t have access to your account information. Please open up a support ticket so the team can investigate the issue. Though if you can FTP to the server, it’s definitely running and should still exist on your account. Do you have multiple accounts? If so, please make sure you are logged into the correct one.

The developer cloud

Scale up as you grow — whether you're running one virtual machine or ten thousand.

Get started for free

Sign up and get $200 in credit for your first 60 days with DigitalOcean.*

*This promotional offer applies to new accounts only.