Question

My Droplet is not restored

Hi, When trying to restore my droplet, the panel shows the progress of the process, but suddenly stops. When accessing the droplet through the console, I verify that files that were copied after creating the snapshot remain. It is as if the restore has not been done. Please help.


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Hello @potestatem

Sometimes a restore process can take extra time to complete. You can give it some more time and if there is an error message you can reach out to our support team and they can sort this out for you.

Regards

Hey @potestatem,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Please reach out to our amazing support team who will be more than happy to assist you with your account issue! :)

https://www.digitalocean.com/support/

Hope that helps! - KFSys.