By Casey.Horn
As a cloud computing major at a university, I registered for Digital Ocean using the GitHub Student Developer’s bundle. In addition, I joined a local meetup group for technology, and we use Digital Ocean as our hosting platform for a project including a website. My ability to use the Digital Ocean services is vital.
But yesterday, I got an email from Digital Ocean informing me that my account had been suspended because there might have been misuse or abuse of the platform. I think I have not broken any of Digital Ocean’s rules after reading their Acceptable Use Policy and Terms of Service Agreement.
I have friends telling me to try to run a node on a 4Gb droplet with Ubuntu and it require me to create firewall rules, I’m curious as to if I misconfigured firewall rule configuration resulted in a security alert. Is there a chance that this is what led to the account being suspended?
I have appealed the suspension by submitting a help ticket, in which I have detailed how I plan to use the services. Right now, I don’t know whether there is anything more I can do.
I would be grateful for any comments or suggestions from the Digital Ocean Community regarding how to handle this and get back into the account.
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Hey @caseyhorn,
In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.
You will need to work with the support team via your ticket that you already have open to resolve your account issue! :)
Hope that helps! - Matt.
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