Question

Payment method failed

Posted November 14, 2021 113 views
Payments

Hello, I have a problem with Digital ocean payments, when pay using visa card it is bringing an error, “Check your payment details”. but my card its just okay and I used the same card to pay for my previous payment. Please help me with this issue.

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

×
Submit an Answer
1 answer

Hey @nathanmwamba2002,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Please reach out to our amazing support team who will be more than happy to assist you with your account issue! :)

https://www.digitalocean.com/support/

Hope that helps!
Alex