Question

Payments not updated

i have made payments through paypal but the amount paid is not yet updated


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Hi @Nijenta,

In such cases, it’s always best to contact DigitalOcean’s support at

https://www.digitalocean.com/support/

Having said that, what you can also try is to enter your PayPal account and see if you have actually been charged. If you have, then go to your Control Panel with DigitalOcean and go to the Billing page, you should see the amount there.

If you haven’t been charged, well then you can try again to add the amount you want to your account.

Hey @nijenta,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Please reach out to our amazing support team who will be more than happy to assist you with your account issue! :)

https://www.digitalocean.com/support/

Hope that helps!

- Bobby.