Paypal initiate chargeback and my account is blocked

On August 20th, I paid 25 USD for my cloud server bill from . I just realized today that Paypal investigated that transaction (PP-005-041-732-138). On 3rd of September, Paypal refunded the 25 USD to me.

Because of this, Digital Ocean suspects a fraudulent activity in my account and ban my cloud server yesterday. They are asking me to ask Paypal, what is the reason that Paypal investigate and refund my payment.

Does anybody have similar experience? I tried asking Paypal by emailing them via Support Center yesterday (more than 24 hours have passed), but so far there is no reply. The website is down now, while it is very important for my company. Digital Ocean would not unblock my account if I cannot tell them what actually happened with the Paypal payment.

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i hame same problem. my account was blocked.

Hello there,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Please reach out to our amazing support team who will be more than happy to assist you with your account issue! :)

Hope that helps!

And what do you expect the DigitalOcean community to do? Open a ticket instead.