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Requests Time out on App platform

Posted on November 7, 2020

We have Laravel application running on the app platform with a VueJs front-end that gets it’s data through Axios. Frequently the api calls to the back-end take a very long time or time out.

The server log shows various errors and warnings when it occurs:

WARNING: [pool www] child 293, script '/workspace/public/index.php' (request: "GET /index.php") executing too slow (3.452512 sec), logging

ERROR: failed to open /proc/293/mem: No such file or directory (2)

WARNING: [pool www] child 293, script '/workspace/public/index.php' (request: "GET /index.php") execution timed out (30.478413 sec), terminating

WARNING: [pool www] child 293 exited on signal 15 (SIGTERM) after 532.548333 seconds from start

[proxy_fcgi:error] [pid 174:tid 139809301464832] [client 10.244.9.98:47030] AH01067: Failed to read FastCGI header

[proxy_fcgi:error] [pid 174:tid 139809301464832] (104)Connection reset by peer: [client 10.244.9.98:47030] AH01075: Error dispatching request to : ,

We tried to change our database from Postgress to Mysql to see if it changed anything, but that’s was not the case. Before we ran the application at AWS and these problems weren’t there. The Insights do not show any high load on the components.

Would like to know what we can do to find the cause of these problems.

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