Reset root password, not cannot SSH or ping

Posted September 22, 2014

I have reset the root password on my Ubuntu droplet, and now I cannot SSH, and cannot ping.

Please advise.

drakefjustin

hughgr2006 • January 5, 2016

same shit as you.anyone knows?

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alexdo • March 14, 2022

Hey @drakefjustin,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Please reach out to our amazing support team who will be more than happy to assist you with your account issue!

https://www.digitalocean.com/support/

Hope that helps!

Andrew SB • September 22, 2014

Hi!

This forum is for community support and discussion. We don’t have access to your droplet. In a case like this, please open a support ticket so the team can investigate the issue.

Thanks!

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