First was unable to access my server by ssh. Then some answers said to reboot the server. After rebooting my droplet nothing runs again. All my websites are down and I need a help ASAP.

The Recovery Console of DigitalOcean won’t let me type anything, it shows the following messages: https://freeimage.host/i/RT4Yen

The droplet is On, but the services are not running. Like a PC that has its lights on but show nothing on the screen.

Please, I need help ASAP. My tickets were not answered and I need the websites back on running again.

Thanks in advance.

Submit an answer

This textbox defaults to using Markdown to format your answer.

You can type !ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!

Sign In or Sign Up to Answer

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

Want to learn more? Join the DigitalOcean Community!

Join our DigitalOcean community of over a million developers for free! Get help and share knowledge in Q&A, subscribe to topics of interest, and get courses and tools that will help you grow as a developer and scale your project or business.

Hey @edreversaohumana,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Do you have a ticket number from when you contacted our support team so that I can get this followed up for you?

In the meantime can you try accessing the server via ssh client like PuTTY and check if the web-server (Apache/Nginx) and MySQL/MariaDB are all running as well as other vital services?

Hope that helps! Alex