Setting up FTP on CentOS and WHM

Here’s the scenario: I have cPanel/WHM installed on my server. I have a main domain,, where WHM is installed. Through WHM, I created a new account for the domain I went into that domain’s cPanel to create an FTP account. However, I am not able to get connected. does not work and trying to sign in via the server’s IP address is not working, either. Both are SFTP. Any ideas??

EDIT: The answer for anyone else searching: The proper address to sign in with is No FTP prefix, even though cPanel will tell you to add it.

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This question was answered by @jschwenn:


Glad you were able to find a solution. Most FTP programs should be able to talk to the server IP with the user credentials for the cPanel account via FTP/SFTP and log you in as well. Accessing FTP through a browser can be a bit of a mixxd bag.

Happy coding,

Jon Schwenn Platform Support Specialist DigitalOcean

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