What to do if website is down?

I would really like to know what to do if our website is down. I have dealt with dozens of hosting companies but never experienced one that makes it so hard to contact them.

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Site Moderator
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July 26, 2023


I’m sorry to hear about your troubles!

Let me try and help troubleshoot them.

  1. Check if it’s actually down: Use a service like Down For Everyone Or Just Me to verify if your website is really down or if it’s just a problem with your local network or ISP.

  2. Check your server: If you’re self-hosting, check your server to make sure it’s running and there’s no obvious problem with hardware, operating system, or network connection.

  3. Check the Domain Name System (DNS): Make sure your domain name is correctly pointing to your server. Sometimes, DNS changes can cause your website to go down.

  4. Check your website’s error logs: Most servers keep error logs that can help identify what’s causing your site to be unavailable. If you’re using a content management system like WordPress, it might have its own error logs as well.

When you open your website what do you see?

Site Moderator
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July 26, 2023

Hello @peterblumtritt

If your website is down, there are several things you could do:

  • Review your server logs: This can provide clues about what might be going wrong.
  • Check the resource use: If your Droplet is running out of CPU, memory, or disk space, this could cause problems.
  • Inspect DigitalOcean’s status page: Occasionally, DigitalOcean may experience issues that might impact your server.
  • Revert any recent droplet/app changes Sometimes config changes may cause downtime and it is vital to diagnose if those changes are the reason for the outage of your site or application.

DigitalOcean has a robust ticketing system for support requests right from your dashboard. If you require immediate assistance, I’d recommend submitting a support ticket.

For a detailed troubleshooting guide, please refer to the following DigitalOcean documentation: Troubleshooting Droplets.

Hope that this helps!

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