By Terri
Here’s the scenario: I have cPanel/WHM installed on my server. I have a main domain, terrieades.com, where WHM is installed. Through WHM, I created a new account for the domain ftmorganumc.org. I went into that domain’s cPanel to create an FTP account. However, I am not able to get connected. ftp.ftmorganumc.org does not work and trying to sign in via the server’s IP address is not working, either. Both are SFTP. Any ideas??
EDIT: The answer for anyone else searching: The proper address to sign in with is ftp://yourdomain.com No FTP prefix, even though cPanel will tell you to add it.
This textbox defaults to using Markdown to format your answer.
You can type !ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!
This question was answered by @jschwenn:
Terri,
Glad you were able to find a solution. Most FTP programs should be able to talk to the server IP with the user credentials for the cPanel account via FTP/SFTP and log you in as well. Accessing FTP through a browser can be a bit of a mixxd bag.
Happy coding,
Jon Schwenn Platform Support Specialist DigitalOcean
Become a contributor for community
Get paid to write technical tutorials and select a tech-focused charity to receive a matching donation.
DigitalOcean Documentation
Full documentation for every DigitalOcean product.
Resources for startups and SMBs
The Wave has everything you need to know about building a business, from raising funding to marketing your product.
The developer cloud
Scale up as you grow — whether you're running one virtual machine or ten thousand.
Get started for free
Sign up and get $200 in credit for your first 60 days with DigitalOcean.*
*This promotional offer applies to new accounts only.