as of this morning all my droplets (from what I can see) went down on LON1 and I’ve lost access to the control panel (2FA SMS option not available). Best guess is a systemic fault (but none reported) or identity hack.
my servers are SSH key access only and the keys are only on my laptops (all accounted for at home and all secure) and my DO account was 2FA secured; and my phone is with me and secure.
Support ticket raised (from outside the login area, of course) eight hours ago but zero traction.
What’s the best way to get engagement from support? and in other people’s experience, how long do you have to wait for a hack type issue like this; or should I just write the servers off and start again on another host?
This textbox defaults to using Markdown to format your answer.
You can type !ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!
This comment has been deleted
Become a contributor for community
Get paid to write technical tutorials and select a tech-focused charity to receive a matching donation.
DigitalOcean Documentation
Full documentation for every DigitalOcean product.
Resources for startups and AI-native businesses
The Wave has everything you need to know about building a business, from raising funding to marketing your product.
The developer cloud
Scale up as you grow — whether you're running one virtual machine or ten thousand.
Start building today
From GPU-powered inference and Kubernetes to managed databases and storage, get everything you need to build, scale, and deploy intelligent applications.
