Support team is horrible

I have created a new account using my organization email for hosting our projects. We had planned to migrate from another hosting provider. After deciding, I created the account and found I have only 10 droplet limits. I created a ticket and they replied “At this time I am unable to increase your current limit. If you still require a limit increase after a minimum of one billing cycle of service with successful payments we will be happy to evaluate your request again.”. I replied them my organization needs to increase my droplet limits and I will pay advance for that if they think I am a fraud or something. Then horribly they replied I have another account and give me an email address which I even don’t know where I have created the account today and they are asking me to confirm the need for 2 accounts. I surprised and I replied to them I don’t know about the mentioned email and they can do anything about that, I also added it’s urgent to decide because I have to start migrating from another provider. I told them I will pay for the 50 droplets advance now, just allow me to use the service. But they continuously replying “they unable to increase the limit because you have never had a successful billing cycle with us on this account.”. **May I know that if I pay advance where is the problem to allow me to use your service? **

If you plan for DigitalOcean I will suggest you don’t choose DigitalOcean, they have no care about the customer even their response time is very very higher than the other provider. Worst ever. There are a lot more hosting providers who have a good support team. You will not get any help if you need any urgent help even where we are paying enough.