By Afham-Ayub
Hello DigitalOcean Support, I am contacting you through the general billing category because my account is stuck in a “failed sign-up” state and does not show the student support options. The Issue: Today, while attempting to authorize my GitHub Student Developer Pack, the page crashed. Now, my account shows a standard 60-day trial instead of the 1-year student credit, and I receive the error: “The GitHub Student Pack promotion has already been applied to another team.” What I have already tried:
- I revoked both “DigitalOcean” and “DigitalOcean Education” permissions on GitHub and tried to re-link, but the button is now greyed out or fails.
- I have verified my payment method.
- I have confirmed I only have one team and one email.
It appears my unique GitHub student token is locked to a “phantom team” created during the crash. Please manually apply the 1-year / $200 student credit to this account.
This textbox defaults to using Markdown to format your answer.
You can type !ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!
Hey,
In such cases, it is best to reach out to the DigitalOcean support team. They can help you with any billing or account issues:
Hope that helps!
Become a contributor for community
Get paid to write technical tutorials and select a tech-focused charity to receive a matching donation.
DigitalOcean Documentation
Full documentation for every DigitalOcean product.
Resources for startups and AI-native businesses
The Wave has everything you need to know about building a business, from raising funding to marketing your product.
The developer cloud
Scale up as you grow — whether you're running one virtual machine or ten thousand.
Get started for free
Sign up and get $200 in credit for your first 60 days with DigitalOcean.*
*This promotional offer applies to new accounts only.