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May 30, 2018 2.4k views
Security Email DigitalOcean Billing Backups Applications

Dear Digital Ocean Team, what happens?
I chosen your company, cause you have very convenient interface, loved the products of your company, but with you i wasted more then 2 weeks for nothing and no one helps me. Firstly, i registered with coupon, that my friend gave me, account (shellerx@yandex.ru), i wasted 3-5 hours to optimise droplet for myself, then i wasted 5-7 hours to transfer ALL my projects and projects of my clients to your server. Everything was OK, but after few days i found that my account is locked, and found that you gave my IP to other client! You did not write me what happened, i did not understood anything. You blocked me cause i used VPN? I didnt transfer into my account any illegal code or information. After one week of trying to contact with support, that was useless, i wrote here post and got answer, that i CANT RESTORE MY DROPLET, you just removed it without any reason and i think that its abnormal! My account / credit card was marked as suspicious. I tried to create new account, but after registration, i got message, that you will verify my account after some hours. IT WAS 2 DAYS AGO. Why must i wait so much? My clients hate me, nothing works. Im waiting for any help or i will have to leave your service forever. It’s disrespectful.

2 comments
3 Answers

Hi there @shellerx,

Sorry for the very delayed response here!

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

I’m hoping that you’ve now managed to get this resolved, but if not, do you have a ticket number from when you contacted our support/abuse team so that I can get this followed up for you?

Hope that helps!
- Matt.

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