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May 30, 2018 874 views
Security Applications Backups Billing DigitalOcean Email

Dear Digital Ocean Team, what happens?
I chosen your company, cause you have very convenient interface, loved the products of your company, but with you i wasted more then 2 weeks for nothing and no one helps me. Firstly, i registered with coupon, that my friend gave me, account (shellerx@yandex.ru), i wasted 3-5 hours to optimise droplet for myself, then i wasted 5-7 hours to transfer ALL my projects and projects of my clients to your server. Everything was OK, but after few days i found that my account is locked, and found that you gave my IP to other client! You did not write me what happened, i did not understood anything. You blocked me cause i used VPN? I didnt transfer into my account any illegal code or information. After one week of trying to contact with support, that was useless, i wrote here post and got answer, that i CANT RESTORE MY DROPLET, you just removed it without any reason and i think that its abnormal! My account / credit card was marked as suspicious. I tried to create new account, but after registration, i got message, that you will verify my account after some hours. IT WAS 2 DAYS AGO. Why must i wait so much? My clients hate me, nothing works. Im waiting for any help or i will have to leave your service forever. It's disrespectful.

2 comments
4 Answers

Yeah, I have a comment. Stop using Digital Ocean and switch to AWS like I did. I am sick of their extensive paranoid verifications of everything. I can't even log into the site without having to check my email every time. This is the height of paranoia. I used to recommend DO to all my clients, not anymore. They are locking accounts and making people wait while they "verify" everything. They are making you send them a photo of your ID. This is insane. AWS has a free tier and I was signed up and ready to go in 5 minutes. DO used to be this easy but they are horrible now. I am officially discontinuing all business with DO.

Yeah, I have a comment. Stop using Digital Ocean and switch to AWS like I did. I am sick of their extensive paranoid verifications of everything. I can't even log into the site without having to check my email every time. This is the height of paranoia. I used to recommend DO to all my clients, not anymore. They are locking accounts and making people wait while they "verify" everything. They are making you send them a photo of your ID. This is insane. AWS has a free tier and I was signed up and ready to go in 5 minutes. DO used to be this easy but they are horrible now. I am officially discontinuing all business with DO.

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