What is the SLA for DigitalOcean's support team?

Hi everyone,

Would I like to know the SLA for the DigitalOcean’s support team?

I opened a ticket 5 days ago and I didn’t receive any update about that for more than 4 days… I received just one feedback informing that the specific support team will take care of it and also requested to asnwer some questions… after that I got nothing else.


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There is no SLA.