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Dear Digital Ocean team, the same problem for me! It’s really terrible to get charged when you don’t expect this… Please make a refund - Invoice number: 416812033 and please freeze my activity on DigitalOcean for a period.
Hey,
When you add a credit card to your DigitalOcean account, we may send a preauthorization request to the issuing bank. This is to verify that the card being added has been issued by the bank and that they will authorize the charges. These temporary preauthorization holds range from $1 to $15 and may appear on your statement for up to 7 days, but no funds are being transferred from your card or account to DigitalOcean.
In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.
Do you have a ticket number from when you contacted our support team so that I can get this followed up for you?
https://www.digitalocean.com/support/
Hope that helps!
Regards, Alex