Why is the response to customer service so slow and stupid?
The password reset broke. The password sent to me via email allows me to login and when I am prompted to change the password: Enter new UNIX password: Retype new UNIX password: upon changing the software I receive a pop up that says that connection was closed by the remote host. I posted this issue and I didn’t receive a response for 6 hours. Then I did not receive a subsequent response for another 3 hours. I am stuck in this look and cannot do anything because anytime that I attempt to change the password this happens. I finally received access to the recovery iso to change the password and now I have to wait for them to boot into the normal environment. I have been waiting for 3 hours now for them to boot it into the normal environment. While I am waiting for this I have paid subscribers calling me and sending me nasty emails. WTF? Is this what I’m suppose to expect as a paid subscriber?
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The support team usually answers quite fast. In my experience, the response times have been < 1 hour for the past several months. Maybe there’s higher traffic right now and it’s Sunday. I believe you’ll get the response as soon as possible. :)
Demonstration of the error - https://www.youtube.com/watch?v=v4Bvf0peAKg
This is Bull$h!t. Starting next month I am migrating to Blue Host. I sent my first email 8 hours ago and instead of dealing with the problem directly STEPHEN B, has done nothing but send me canned email responses. I am moving to a host that appreciates the the money that I pay every month.
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