Hello, my account was blocked 2 days ago and I am still unanswered from the support area. Only this message appears to me “We are sorry to inform you that your account has been locked by DigitalOcean. None of your virtual servers have been destroyed. We have opened a support ticket with you regarding the cause of this lock.” I have vital information in my account and I have my business paralyzed due to this suspension. Please help me with this problem. Support are not responding my Ticket #03316503
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Accepted Answer
In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.
I have asked our amazing support team to check-in on your ticket. They will be able to help you further where we cannot! :)
Hope that helps! Alex.
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