Related

Join the DigitalOcean Community Community

Join 1M+ other developers and:

  • Get help and share knowledge in Q&A
  • Subscribe to topics of interest
  • Get courses & tools that help you grow as a developer or small business owner
 Join Now
Paypal payment and credit balance Question Question
How can I know the promo code has taken effects? Question Question

Question

60-day free trial requires valid credit card

Posted May 2, 2020 1.8k views
Billing

Hi.
I used the service “$100, 60-day free trial requires valid credit card” by the link, but received an invoice.
I used about a week and on May 1st my card was charged for those days. Why so?

Add a comment
Legnum
By:
Legnum

Related

Join the DigitalOcean Community Community

Join 1M+ other developers and:

  • Get help and share knowledge in Q&A
  • Subscribe to topics of interest
  • Get courses & tools that help you grow as a developer or small business owner
 Join Now
Paypal payment and credit balance Question Question
How can I know the promo code has taken effects? Question Question
Add a comment
1 comment
  • hotagu August 3, 2021
    Reply Report

    2021/08/03

    This problem still here.

    I have encountered this problem recently I sent message to contact support and awaiting response.

    I will come here again with update when they responded me.

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

×
Submit an Answer
3 answers
Shiroka May 2, 2020

Hi @Legnum ,

Usually,the $5 is added to your account balance,you can find this by checking your profile billing page.That’s mean,the charge used for verification won’t be returned.

Regards,
Shiroka

Reply Report
  • Legnum May 2, 2020

    At the first authorization of the card, I was actually charged $5 and returned. I have now received an invoice and have been charged 4.72$ per week of use of the service, but where is the promised 100$ free?

    Reply Report
    • Shiroka May 2, 2020

      Sorry,this community may doesn’t suitable for billing questions.Try to submit a ticket to ask support team for the $100 trial or why you have groundless payment.

      Reply Report
KFSys May 2, 2020

Hi @Legnum,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Please reach out to our amazing support team who will be more than happy to assist you with your account issue! :)

https://www.digitalocean.com/company/contact/#support

Regards,
KDSys

Reply Report
alexdo July 11, 2020

Hi, @Legnum

When you add a credit card to your DigitalOcean account, we may send a preauthorization request to the issuing bank. This is to verify that the card being added has been issued by the bank and that they will authorize the charges. These temporary preauthorization holds range from $1 to $15 and may appear on your statement for up to 7 days, but no funds are being transferred from your card or account to DigitalOcean.

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Please reach out to our amazing support team who will be more than happy to assist you with your account issue! :)

https://www.digitalocean.com/support/

Hope that helps!
Regards,
Alex

Reply Report
  • lazyfarmer August 5, 2020

    @alexdo I’m having the exact same problem.

    I signed-up for a 60day/$100 free trial account but my account is on hold, and have the following notification on my dashboard –> “Your account has a past due balance. Please pay your past due balance of $11.61 before Friday, Aug 21 to prevent suspension.”

    I can’t find other way to contact support besides this “forum”

    Reply Report

Related

Looking for something else?

Ask a new question Search for more help