Question

60-day free trial requires valid credit card

Posted May 2, 2020 854 views
Billing

Hi.
I used the service “$100, 60-day free trial requires valid credit card” by the link, but received an invoice.
I used about a week and on May 1st my card was charged for those days. Why so?

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3 answers

Hi @Legnum ,

Usually,the $5 is added to your account balance,you can find this by checking your profile billing page.That’s mean,the charge used for verification won’t be returned.

Regards,
Shiroka

  • At the first authorization of the card, I was actually charged $5 and returned. I have now received an invoice and have been charged 4.72$ per week of use of the service, but where is the promised 100$ free?

    • Sorry,this community may doesn’t suitable for billing questions.Try to submit a ticket to ask support team for the $100 trial or why you have groundless payment.

Hi @Legnum,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Please reach out to our amazing support team who will be more than happy to assist you with your account issue! :)

https://www.digitalocean.com/company/contact/#support

Regards,
KDSys

Hi, @Legnum

When you add a credit card to your DigitalOcean account, we may send a preauthorization request to the issuing bank. This is to verify that the card being added has been issued by the bank and that they will authorize the charges. These temporary preauthorization holds range from $1 to $15 and may appear on your statement for up to 7 days, but no funds are being transferred from your card or account to DigitalOcean.

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Please reach out to our amazing support team who will be more than happy to assist you with your account issue! :)

https://www.digitalocean.com/support/

Hope that helps!
Regards,
Alex

  • @alexdo I’m having the exact same problem.

    I signed-up for a 60day/$100 free trial account but my account is on hold, and have the following notification on my dashboard –> “Your account has a past due balance. Please pay your past due balance of $11.61 before Friday, Aug 21 to prevent suspension.”

    I can’t find other way to contact support besides this “forum”

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