Question

60-day free trial requires valid credit card

Hi. I used the service “$100, 60-day free trial requires valid credit card” by the link, but received an invoice. I used about a week and on May 1st my card was charged for those days. Why so?

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2021/08/03

This problem still here.

I have encountered this problem recently I sent message to contact support and awaiting response.

I will come here again with update when they responded me.


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Hi Legnum,

I’m using free for 60 day’s but not credit in my account. This problem still here.

I have encountered this problem recently I sent message to contact support and awaiting response.

Hi Legnum,

I’m using free for 60 day’s but not credit in my account. This problem still here.

I have encountered this problem recently I sent message to contact support and awaiting response.

Hi Legnum,

I’m using free for 60 day’s but not credit in my account. This problem still here.

I have encountered this problem recently I sent message to contact support and awaiting response.

I will come here again with update when they responded me.

Hi, @Legnum

When you add a credit card to your DigitalOcean account, we may send a preauthorization request to the issuing bank. This is to verify that the card being added has been issued by the bank and that they will authorize the charges. These temporary preauthorization holds range from $1 to $15 and may appear on your statement for up to 7 days, but no funds are being transferred from your card or account to DigitalOcean.

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Please reach out to our amazing support team who will be more than happy to assist you with your account issue! :)

https://www.digitalocean.com/support/

Hope that helps! Regards, Alex

Hi @Legnum,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Please reach out to our amazing support team who will be more than happy to assist you with your account issue! :)

https://www.digitalocean.com/company/contact/#support

Regards, KDSys

Hi @Legnum ,

Usually,the $5 is added to your account balance,you can find this by checking your profile billing page.That’s mean,the charge used for verification won’t be returned.

Regards, Shiroka