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60-day free trial requires valid credit card

Posted May 2, 2020 204 views
Billing

Hi.
I used the service “$100, 60-day free trial requires valid credit card” by the link, but received an invoice.
I used about a week and on May 1st my card was charged for those days. Why so?

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Legnum
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Legnum
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2 answers
Shiroka May 2, 2020

Hi @Legnum ,

Usually,the $5 is added to your account balance,you can find this by checking your profile billing page.That’s mean,the charge used for verification won’t be returned.

Regards,
Shiroka

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  • Legnum May 2, 2020

    At the first authorization of the card, I was actually charged $5 and returned. I have now received an invoice and have been charged 4.72$ per week of use of the service, but where is the promised 100$ free?

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    • Shiroka May 2, 2020

      Sorry,this community may doesn’t suitable for billing questions.Try to submit a ticket to ask support team for the $100 trial or why you have groundless payment.

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KDSys May 2, 2020

Hi @Legnum,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Please reach out to our amazing support team who will be more than happy to assist you with your account issue! :)

https://www.digitalocean.com/company/contact/#support

Regards,
KDSys

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