when playing around in my dashboard i have noticed the new GenAI platform so i deployed one to test it and after a bit i destroyed it
but in the billing it shows that the prepayments balance got deducted something like 10$ or so
did i really spend my prepayments even after destroying the AIAGent ?
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Accepted Answer
Hi there,
The GenAI Platform charges based on usage (number of tokens processed), not a flat fee—you don’t “buy” an AI Agent. The pricing is per million tokens, starting as low as $0.009 for certain models, so seeing a sudden $10 deduction doesn’t really align with how the billing works:
If this is a new account, it’s possible that what you’re seeing is a payment method verification charge. DigitalOcean sometimes places a temporary hold to verify your payment method, which should be refunded automatically after a few days.
If you’re still unsure, I’d recommend reaching out to DigitalOcean Support for a detailed breakdown of the charge—they can check your billing history and clarify things.
- Bobby
Hey @c9c42f54a5ed4ad3a284f460ce22ec,
As additional note In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.
I’m explaining this so you can reach to amazing team and they can check this for you! :)
Hope that helps!
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