Question

cancel...delete account and refund my money

Posted on March 13, 2019
Billing
Asked by jbwoodwork61

Deactivate account We are sorry to see you go and would love to know why you are leaving.

If you would like to give us feedback on what we can do to improve, please take this very brief survey (Opens in new window).

Purge all account data?

When deactivating your account, you can purge all of your account data.

Purge all of my account data Forbidden. Close

Submit an answer

This textbox defaults to using Markdown to format your answer.

You can type !ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

jarland

DigitalOcean Employee

• March 14, 2019

Pinned Answer

Greetings!

I’m sorry to see you go, but I can help with this. Several customers in the past had complained about it being too easy to accidentally delete production data by deactivating their accounts, especially where a team account was involved. We’ve taken some steps along the way to incorporate that feedback. When you are the owner of a team account, you need to first close out the services there. You can find instructions for deactivating a team account here:

https://www.digitalocean.com/docs/accounts/teams/deactivate/

Jarland

Wael Sobhi Matta • January 17, 2023

My Droplet Down Due to Physical Node Issue

GabbyAguilar • December 7, 2022

I need to cancel just empyrean. How do I cancel?