Question

digitalocean support not answring my tickets

Hi I have opened a ticket to Billing support in order to refund the money that was deducted from my card. But three days without any answer. I think that support should be faster in such cases because I would like to communicate with technical support instead of contacting my bank provider

Subscribe
Share

Submit an answer
You can type!ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

This does not happen often. As for me, Digital Ocean have one of the best supports. I don’t have any problems when I was setting up my website.

Hi there @devteamar,

Unfortunately, as a community, we cannot help with this as we have no control over user accounts.

Do you have a support ticket number so I can get the team to check in with you? - Matt.