Related

Join the DigitalOcean Community Community

Join 1M+ other developers and:

  • Get help and share knowledge in Q&A
  • Subscribe to topics of interest
  • Get courses & tools that help you grow as a developer or small business owner
 Join Now
is it all right that i used the service in the last a few days of July without info of payment according to my bill from the bank? Question Question
Pay Using Virtual Credit Card Question Question

Question

my 100$ credit account as a new user with promo code didn't allow me to get a droplet up to 20$/mo what is the problem?

Posted January 20, 2019 2.4k views
CentOSBilling

i create the account with promo code and i added my PayPal card but when i tried to create the droplet they didn’t allow me to create a droplet up to 20$/mo. second, when i want to resize my 5$ droplet they also didn’t allow me to go more than 20$/mo with an other price plan why that ? is that cuz i’m a new user ?

regards.

Add a comment
By:
zoompress2009

Related

Join the DigitalOcean Community Community

Join 1M+ other developers and:

  • Get help and share knowledge in Q&A
  • Subscribe to topics of interest
  • Get courses & tools that help you grow as a developer or small business owner
 Join Now
is it all right that i used the service in the last a few days of July without info of payment according to my bill from the bank? Question Question
Pay Using Virtual Credit Card Question Question

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

×
Submit an Answer
1 answer
jarland January 21, 2019

Hey friend,

Thanks for writing about this. This is a filter on some new users for a period of time. We have in place some measures that prevent damaging abuse scenarios that we’ve encountered, many of which will not make sense to anyone outside of our staff. My apologies for any frustration that caused.

For anyone noticing the same in the future, you can reach out to our support team about this: https://www.digitalocean.com/company/contact/

For you, I’ve enabled your account to use larger droplets.

Jarland

Reply Report
  • zoompress2009 January 22, 2019

    Hey sir,

    Thank you very much for your replay. and thank you for the new large Droplets.

    My problem now is just about disk SSD, I want to purchase for 80$/mo Droplet but when i see the storage allowed for me, i found it just 25GB and it doesn’t as i checked it out in pricing plan it was 320GB for 80$/mo Droplet.

    PS: all the Droplet shows up on my account with just 25GB in SSD storage. that what confused me.

    regards.

    Reply Report
    • jarland January 22, 2019

      Apologies for the confusion on that. There are two resizes you can do, one resizes without disk upgrade and one includes the disk upgrade. The benefit of resizing without disk upgrade is that you can gain CPU and memory, while retaining the ability to downgrade later. We do not resize disk downward, so that option can be appealing for some use cases.

      You should actually be able to resize again to the same size, choosing the option that includes disk this time. You can read a bit more detail about resizing here:

      https://www.digitalocean.com/docs/droplets/how-to/resize/

      Reply Report
      • zoompress2009 January 22, 2019

        Hey Sir,

        Thank you so much for your help.

        i really didn’t make attention for the two choices and i already resize my droplet in an easy way thank you again.

        regards.

        Reply Report

Related

Looking for something else?

Ask a new question Search for more help