Question

my 100$ credit account as a new user with promo code didn't allow me to get a droplet up to 20$/mo what is the problem?

i create the account with promo code and i added my PayPal card but when i tried to create the droplet they didn’t allow me to create a droplet up to 20$/mo. second, when i want to resize my 5$ droplet they also didn’t allow me to go more than 20$/mo with an other price plan why that ? is that cuz i’m a new user ?

regards.


Submit an answer

This textbox defaults to using Markdown to format your answer.

You can type !ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!

Sign In or Sign Up to Answer

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

Want to learn more? Join the DigitalOcean Community!

Join our DigitalOcean community of over a million developers for free! Get help and share knowledge in Q&A, subscribe to topics of interest, and get courses and tools that will help you grow as a developer and scale your project or business.

Hey friend,

Thanks for writing about this. This is a filter on some new users for a period of time. We have in place some measures that prevent damaging abuse scenarios that we’ve encountered, many of which will not make sense to anyone outside of our staff. My apologies for any frustration that caused.

For anyone noticing the same in the future, you can reach out to our support team about this: https://www.digitalocean.com/company/contact/

For you, I’ve enabled your account to use larger droplets.

Jarland