neo4j install in ubuntu droplet lock file issues

After following the instructions at this tutorial , attempting to start neo4j results in the exception Store and its lock file has been locked by another process: /var/lib/neo4j/data/databases/store_lock

I tried install neo4j 3.5 and 4.0 on ubuntu 18 as well as ubuntu 20 and get the same issues each time; installing on a local ubuntu VM seems to work fine. (more details at the neo4j community:

Are there any droplet settings that need to be configured?

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