Question

Payment method

I am from Russia. All my cards (VISA and Master) and PayPall account are blocked for transactions in favor of DO. I tried to add JCB card, and it was denied by the system. Is there any way to proceed cooperation with DO?


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Why did that happen? Can we help in some way from Ukraine??

Hey @rusia,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Please reach out to our amazing support team who will be more than happy to assist you with your account issue

https://www.digitalocean.com/support/

Hope that helps!

Hey @rusia,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Please reach out to our amazing support team who will be more than happy to assist you with your account issue! :)

https://www.digitalocean.com/support/

Hope that helps! - KFSys.