Payments not updated

i have made payments through paypal but the amount paid is not yet updated

Submit an answer
Answer a question...

This textbox defaults to using Markdown to format your answer.

You can type !ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!

Sign In or Sign Up to Answer

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

Site Moderator
Site Moderator badge
March 15, 2022

Hi @Nijenta,

In such cases, it’s always best to contact DigitalOcean’s support at

Having said that, what you can also try is to enter your PayPal account and see if you have actually been charged. If you have, then go to your Control Panel with DigitalOcean and go to the Billing page, you should see the amount there.

If you haven’t been charged, well then you can try again to add the amount you want to your account.

    Bobby Iliev
    Site Moderator
    Site Moderator badge
    March 14, 2022

    Hey @nijenta,

    In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

    Please reach out to our amazing support team who will be more than happy to assist you with your account issue! :)

    Hope that helps!

    - Bobby.