Question

the gift $100 did not come to my account

I just opened my account and added a payment method, but the gift $100 did not come to my account, I also paid 1 dollar with my visa card to see if i should make payment first but still nothing. I need it for school project and i need it fast Can somebody help me ?


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Hi @driftinglapiscrab,

Maybe you didn’t use a link with a valid gift code, nevertheless, you’ve added a payment method which is a requirement in order to receive the gift.

With you following all necessary steps, contact DigitalOcean’s support:

https://www.digitalocean.com/support/

For such matters they are the ones to go to as we in the Community can help you out only with technical queries and do not have access to your account.

Hey @driftinglapiscrab,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Please reach out to our amazing support team who will be more than happy to assist you with your account issue!

https://www.digitalocean.com/support/

Hope that helps!