Question

Why did I get charged during my 60 days trial?

Posted June 20, 2020 778 views
Billing

I got referred by a friend to Digital Ocean, and it said that I got $100 valid for 60 days after I added my credit card. To my surprise I got an $9.59 invoice on June 1st, and my card was actually charged. I wasn’t expecting the charge and I thought that it would be taken from my promotional credit.

A more infuriating issue is that I sent a ticket on the 1st, and yes it hasn’t been resolved for more than 20 days, the only thing I got is automated replies and the last reply was from me (June 11).
I don’t even know how Digital Ocean is expecting me to continue using their services for my business given that tickets is the only way to reach out and me not getting any assistance regarding this.

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

×
2 answers

Hey,

When you add a credit card to your DigitalOcean account, we may send a preauthorization request to the issuing bank. This is to verify that the card being added has been issued by the bank and that they will authorize the charges. These temporary preauthorization holds range from $1 to $15 and may appear on your statement for up to 7 days, but no funds are being transferred from your card or account to DigitalOcean.

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Do you have a ticket number from when you contacted our support team so that I can get this followed up for you?

https://www.digitalocean.com/support/

Hope that helps!

Regards,
Alex

Dear Digital Ocean team, the same problem for me! It’s really terrible to get charged when you don’t expect this....
Please make a refund - Invoice number: 416812033
and please freeze my activity on DigitalOcean for a period.

  • Hi, @tish

    As mentioned when you add a credit card to your DigitalOcean account, we may send a preauthorization request to the issuing bank. This is to verify that the card being added has been issued by the bank and that they will authorize the charges. These temporary preauthorization holds range from $1 to $15 and may appear on your statement for up to 7 days, but no funds are being transferred from your card or account to DigitalOcean.

    In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

    Please reach out to our amazing support team who will be more than happy to assist you with your account issue! :)

    https://www.digitalocean.com/support/

    Hope that helps!
    - Alex.

    • I did send a direct message to the support team on July 2 (Ticket #03537981) to make a refund as it wasn’t a temporary preauthorization hold (11,9usd to be specific) - hope you will be frank about this situation and will make a refund, sorry.

Submit an Answer