I paid you 5$ paypal.
My account get’s locked.
I don’t know what I did.
Why was it locked?

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13 answers


Please reach out to support for more information regarding this. We do not have visibility to your account from here.

Prakash Jha
Developer Support

  • The same is true of me.
    Please settle this is my account: 201608030222@zut.edu.cn
    Thank you

    • Just answered the separate question you opened regarding this, you’ll also need to get in touch with the support team: https://www.digitalocean.com/company/contact/#support

      • Your support team is not responding to my support ticket.

        Why such a cloud service company dealing thair valuable customers like an old train.. ????

        either your support platform to be closed or improve the response time.

        very sad to tell you that. every company is caring about getting the revenue, Not to resolve consumer problems

        • Hey @goitdigital,

          We care greatly about customer experience and we have a large support team dedicated to responding to customer enquiries, as well as this public Q&A where we have a team of community managers who are dedicated to answering questions.

          However, we receive a huge volume of support tickets and with a human response required for almost all of them, this takes us some time so, unfortunately, responses aren’t instant.

          If you’re having an issue with support response times currently, please let me know the ticket number and I’ll try to get it escalated for you.

          Hope that helps!

          - Matt.
          Community platform manager.

I also get this problem.
Please settle this is my account: jungao@bupt.edu.cn
Thank you!

my account also Locked after add the card detail payment for Registration
i’ve also create a ticket but they only say :

“Your account was found to match patterns associated with fraudulent behavior, which is a violation of our Terms of Service. After review, we have determined that restoring access to your account is not possible.”<^>

my ticket number : Ticket #3294897

so i create another account and try to add card detail, and get locked too…

please i need some help to activate my account

same here also. I just signed up. tooK my $5 and locked me out. didn’t create anY droplets yet. WTF!!!!
Ticket #03312302

My account too has been locked during registration and after card payment. This is a very bad first user experience. It happened after entering card details and being debited. Support Ticket #3312333, no response yet after many hours.

Same here, my account was locked after entering card details.
Ticket Number: #03319386

Ticket #3410306 Please help me about my locked account i really dont know why did i block ?

Ticket #03434914

This very funny that give ticket number but please check also mine.

Ticket #3461438
same here.
Guys fix this! As a customer I get the idea that you are betraying my trust and rubbing me of money. Thus I loose my trust in the platform and would not recommend it to anyone.
Locking user directly after payment (but not before) - this is a NO GO!
Very bad first experience!!!

Same here! Very bad experience. You sign up as a first time customer and get locked with no explanation and response from the support.
Please respond to my ticket: 3469628

Same. Thanks DigitalOcean for taking my personal and credit card info and locking an account.

Will think before using your services.

same here.. ticket number -> 3501562.
I just got a response, still no explanation why my account its being considered as fraudulent.

same. please respond my ticket number -> 3504117.

paid $5 by paypal, and got a auto refund

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