Account Suspended for None Payment

February 22, 2017 378 views
Getting Started

Ok, I am a little confused here about my account. I have not paid the balance yet until I get some answers.

I created a droplet with wordpress already installed. I cant remember if I chose the $5 or $10 however, 23 days after starting the droplet I get an email saying that I owe them $7.71.

The payment came out of my account the moment I started the droplet.

Here are my questions and why I am confused:

1) Once I got the wordpress install complete, I logged into the wordpress my.ip.add/wp-admin and uploaded a theme and a back up file to match my other site that is working. Then I got busy and left it. I did not access it again and noone viewed it as no-one knew it was there. so, how could I have been charged?

2) Have I got the charging structure wrong? I thought you only got charged what you use upto your cap. So.. if I bought the $10 droplet but never used anything then I would still have $10 for the next month? - if that makes sense?

by the way, I didnt add a domain name to my droplet nor tell anyone the ip address so no-one viewed the domain.

Now my account is suspended I cant even view the logs etc...

Please help me clarify this.

1 Answer

When you create a droplet, you'll be charged the amount (depending on the size) every hour. It doesn't matter if you're using it or not, since the droplet is actually taking up resources in DigitalOceans infrastructure. You even pay for it, even if you shutdown the droplet, since DigitalOcean has allocated the resources (CPU, RAM, IP-address, etc).

But without looking at your account, it's hard to go into specifics.

If you disagree with how DigitalOcean has handled your account, then you should open a ticket with support (log in to your account and click Support in the top).

This is community questions/support - meaning, I'm also just a customer.

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