App platform won't let me log in to GitLab to see my repositories (stale GitLab authentication?)


Here’s the scenario:

In Digital Ocean App platform, I created a new app by connecting DO to GitLab, authenticating in GitLab as SomeUser. SomeUser is a member of MyAwesomeTeam in GitLab. Everything worked great: that app spun up and worked perfectly, it redeployed automatically, I could redeploy it manually, I could create and manage other apps related to that GitLab account.

In GitLab, MyAwesomeTeam has many users. Logged in to GitLab as MyAwesomeTeamManager, I cleaned up some user accounts that we weren’t using, including the SomeUser account.

Automatic redeploy still works: when I push a code change to my app’s repository, it gets redeployed.

Here’s my problem:

I can no longer create new apps nor manage existing apps in DigitalOcean. My existing apps lack access to the repositories, and when I try to create a new app, the app-creator UI is in a weird state: it acts like I’m logged in, but it won’t let me select a repository:

uh oh

I want to be able to manage my existing apps (redeploy manually, etc.)

What could I do to resolve this?


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Bobby Iliev
Site Moderator
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August 17, 2023

Hi there!

Right below the drop down menu for the repository list, you should see the following button:

Not seeing the repositories you expected here? Edit Your GitLab Permissions

This will take you to your GitLab applications where you can verify that the access is actually setup correctly.

What you could do is to revoke the DigitalOcean App Platform access and reauthorize the access again.

If you are still seeing the problem after that, please reach out to our amazing support team who will be more than happy to assist you with your account issue!

Hope that helps!

- Bobby.

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