Question

Cannot get past account verification, unable to click 'save payment method'.

Posted November 4, 2021 118 views
FAQ

I cannot get past account verification. It shows as validating, then it stops and I cannot click ‘save payment method’ to proceed to the next step. I’ve tried three different credit cards and double-checked everything and it won’t let me proceed.

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1 answer

Hey there!

I would recommend opening a ticket to our billing team. They can look into this further.

Hope it helps!
Nate