Question

Cannot get past account verification, unable to click 'save payment method'.

I cannot get past account verification. It shows as validating, then it stops and I cannot click ‘save payment method’ to proceed to the next step. I’ve tried three different credit cards and double-checked everything and it won’t let me proceed.


Submit an answer


This textbox defaults to using Markdown to format your answer.

You can type !ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!

Sign In or Sign Up to Answer

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

njw
DigitalOcean Employee
DigitalOcean Employee badge
November 4, 2021
Accepted Answer

Hey there!

I would recommend opening a ticket to our billing team. They can look into this further.

Hope it helps! Nate

The question is are you a student and plan to pay less than 50$ for this account. I have no prolem with validating my card before but this time when I answer question like that my I can’t get pass validating too.

Become a contributor for community

Get paid to write technical tutorials and select a tech-focused charity to receive a matching donation.

DigitalOcean Documentation

Full documentation for every DigitalOcean product.

Resources for startups and SMBs

The Wave has everything you need to know about building a business, from raising funding to marketing your product.

Get our newsletter

Stay up to date by signing up for DigitalOcean’s Infrastructure as a Newsletter.

New accounts only. By submitting your email you agree to our Privacy Policy

The developer cloud

Scale up as you grow — whether you're running one virtual machine or ten thousand.

Get started for free

Sign up and get $200 in credit for your first 60 days with DigitalOcean.*

*This promotional offer applies to new accounts only.